When the "primary artist" name is changed to a new one in the platform, it might happen that a new artist profile is created in some channels, Spotify among others. Being aware of this information is highly important, as the creation of a new artist profile often implies the loss of the previous followers.
Abacuos: To avoid this inconveniences, please follow the steps suggested below:
1. Change the Primary Artist Name in all the sections.
Access Catalogue > Artists to update the name directly. This change will automatically reflect across all releases and tracks, eliminating the need for individual modifications.
Keep in mind that you’ll also need to manually update the name in the “Licenses” tab and the “Rights Publishing” field for each track.
2. Request an Update (U) to All Channels, the same channels where the release was previously distributed. This is important since the release must stay the same in all the channels.
Do this from tab 6. Distribution > Update in all channels.
This way the updated name is sent to all channels.
3. Write to Abacuos Support notifying the Update has been requested.
When updating the "primary artist" name in some channels, it can happen that a new artist page is created instead of modifying the previous one.
By writing to Abacuos support notifying the Update and the following information on the channel where you need the fix, we will take care of it:
URL / URI of the current artist page
New artist name
The process can take up to 2 weeks to be completed by the channel.
